Happy Holidays!

Thank you so much for taking the time to read our 12th newsletter! Now that we have been sending newsletters for an entire year we would love to hear from you. Any feedback you would like to offer would be graciously recieved. Feel free to email Layne Dodd at cldodd@louisianatitle.com and tell us what you like and don't like or topics you would like to hear more about. We truly appreciate all that you have done for our business all year long. We wish everyone a very safe and joyful holiday season!

Looking forward to making 2008  even better because of you!

The Company Welcome Mat: How to keep customers knocking on your door

I'm often asked: "What is the biggest and most costly customer service mistake in business today?" Our answer is simple - "We're just not friendly enough."

Customers should be treated as welcome guests when they call an organization. Instead, they're often treated like an interruption or even worse, an annoyance.

More than 90 percent of all customer service includes a telephone call. That said, customer service mistakes happen anytime and in many ways, whichever way you communicate with your customers.

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6 Common Housing Problems That Spook Buyers

Potential home buyers with lots of homes to choose from can be easily spooked by disclosures and the results of property inspections - even when the shortcomings are typical for homes of a certain age. In a jittery market such as this one, it's critical to give buyers tools and knowledge so they can decide which problems are serious.

Source: www.larealtor.org

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